Introduction
This is our Privacy Policy. Please read it to learn more about who we are and how we handle your data. Reach out to us if you need help understanding what this means for you.
We are Ragpiq Limited ("Ragpiq", "we", "our", or "us") and we operate the Ragpiq app and Ragpiq website. Our address is 66 Nicholson Street, Brunswick East, VIC 3057, Australia.
We want to explain how we use personal information about you (your data).
Ragpiq can be accessed via our app or website (the Service). When you use our Service, we collect and use data about you. This Privacy Policy explains what data we collect, how we use it, and what choices you have regarding your data.
1. What Data Do We Collect and How Do We Use It?
1.1 Data Collection
We collect your data when you register with Ragpiq and when you use our Service. We use your data to enable your use of the Service, and occasionally, we may use your data to comply with legal obligations or for other legitimate reasons. There may also be instances where we seek your consent to use your data.
We collect data from you when you use our Service or provide it to us, such as when you:
- Register to use the Service.
- List or sell an item.
- Make an offer or purchase an item.
- View, like, save, search for, comment on, add an item to your bag, or communicate with other users.
- Sign up for our marketing emails and push notifications.
- Complete a form or survey.
- Participate in a research interview or focus group.
- Enter a competition or participate in a promotion.
1.2 Legal Basis for Data Collection
We need a legal basis to collect and use your data. The primary reason we use your data is to fulfil our contract Terms & Conditions with you, enabling you to use our Service.
We may also collect and use your data if we:
- Are legally required to do so.
- Have your consent.
- Have a legitimate interest in doing so as part of running our business, provided your interests and fundamental rights do not override our legitimate reasons.
Below is more information on the types of data we collect and why we use it.
1.3 Contact Details and Proof of Identity
When you create your account, you provide us with contact information such as your name, email address, telephone number, and address.
We use this contact information to communicate with you:
- About the products you buy and sell through the Service.
- Regarding queries, issues, or concerns you or other users have.
- If you enter a competition or participate in a promotion.
- To ask you to complete a form or survey.
- To invite you to participate in a research interview or focus group.
- To send you marketing communications.
If you interact with a Ragpiq buyer or seller, we will share your contact details with them as a necessary part of buying, selling, and using our Service.
We also collect your date of birth when you create an account, which we use to verify your details, understand the age range of our users, and provide age-appropriate services and support.
If we cannot verify your identity using other information, we may ask you to provide identification documents, which we will use along with your contact information to verify your details and help prevent fraudulent access to the Service.
1.4 Comments and Opinions
If you contact us — for example, by email, phone, post, or by completing an online form — we collect the comments and opinions you share.
We also collect data you provide to us, including comments and opinions, when you:
- Complete a form or survey.
- Participate in a research interview or focus group.
- Enter a competition or take part in a promotion.
- Post on community boards or other message areas.
We use comments and opinions for legitimate reasons to address any issues, concerns, or questions and to improve our Service for you and other users.
If you complete forms or surveys, participate in research interviews or focus groups, enter competitions or promotions, or post on community boards or other message areas, we may use your data, including any comments and opinions, to determine which products or services you might be interested in and to send you marketing messages about them.
1.5 Competitions and Promotions
We collect data when you enter a competition or participate in a promotion. We use this data to run the competition or promotion you have entered.
This data may include your contact details, such as your name and any other information you provide as part of the competition entry or promotion, as well as any comments or opinions you provide.
If you win a competition or promotion, we have a legitimate interest in using your data in publicity related to the competition or promotion. This may include your name, Ragpiq username, photographs, likeness, voice, opinions, and biographical information.
1.6 Your Content and Images
We collect your content, which may feature images containing your personal data, when you voluntarily submit it to us while using the Service. We may use your content and/or images in our online and offline marketing campaigns, which may be conducted via third parties on our behalf, subject to the licence you grant us as set out in our Terms & Conditions.
We process your personal data for these purposes either on the basis of our legitimate interests to promote Ragpiq in our publicity and marketing campaigns or with your consent.
1.7 In-App Messages, Comments, and Item Descriptions
If you send in-app messages or comments, or provide item descriptions, we may access, store, and review these:
- To help fulfil an order made via our Service.
- To respond to issues, concerns, queries, or disputes raised by users and to resolve disputes.
- If we believe the messages are in breach of our Terms & Conditions, or show that you have breached our Terms & Conditions — for example, for fraud prevention and/or the safety of our users.
1.8 Payment and Transactions
We collect data, including payment information, in relation to items you buy or sell and the payment methods you use, so you can pay for items and receive money for items you have sold.
If you buy something using our Service, your username, name, delivery address, email address, and phone number you provide during checkout will be shared with the seller to fulfil your order. However, you should not share your details directly with sellers, and if something seems off or you have concerns, you can contact us via hello@ragpiq.com.
If you sell an item using our Service and purchase the shipping label through Ragpiq, we may share your name, address, email address, and phone number with our shipping partner for inclusion on the shipping label to provide the Service to you.
If you use one of our payment partners, including Ragpiq Payments via Stripe, you authorise Ragpiq to pass any information and payment instructions you provide (which may include name, email address, unique customer identifier, order ID, bank account details, payment card details, card expiration date, CVC code, date/time/amount of transaction, merchant name/ID, and location) to the extent required to complete payments via the Service. Our support and moderation team will also have access to this information to process and support transactions and moderate refunds.
Our payment partners may also collect your information, including information collected by cookies or other similar means, to the extent necessary to process the transactions or to satisfy security requirements.
We also use your transaction information and purchase history to help determine which products and services you might be interested in and to send you marketing messages about them.
1.9 Data from Social Accounts
If you connect your Ragpiq account to a social network account, such as Facebook or other social networks, we will collect data about you from the social network. We will do this in accordance with the privacy settings you have on that social network.
The data we may receive includes your name, ID or handle, profile picture, gender, username, user ID, age or age range, language, country, friends list, follower list, and any other information you agree to share.
We use this data to help create your public profile on our Service and to help you share your experiences on our Service with your friends, followers, or contacts on the social network you have connected your Ragpiq account to.
If you agree, we may also use your data to provide you with updates on the social network that might interest you or any promotion you are taking part in. We won't post on your social network platforms without your permission.
1.10 Your Relationship with Other Users
We collect information about the users you follow (and those who follow you) on our Service. We use this data to display items in your search results, recommendations, or feed that may interest you. This process is supported by technology (an algorithm) that helps us personalise your experience.
If an account has been blocked or banned, we retain this data to support our security measures.
1.11 Device Information and Location Data
When you use our Service, we collect device information such as IP address, device type, browser type, operating system, and language settings.
We use this data to provide, personalise, and improve our Service, as well as to ensure security and detect fraudulent activity.
We also collect location data from your device if you permit us to do so. This helps us to provide you with location-based features, such as finding nearby items or sellers.
1.12 Analytics Data
We use third-party services like Google Analytics to collect and analyse data about how users interact with our Service. This helps us to understand how the Service is used and improve its performance and functionality.
We may also use analytics data to help determine which products and services you might be interested in and to send you marketing messages about them.
2. How Do We Share Your Data?
2.1 Third-Party Service Providers
We share your data with third-party service providers who help us operate our Service. These providers are required to adhere to confidentiality and security standards and are not allowed to use your data for purposes other than providing the services to us.
2.2 Legal Requirements
We may disclose your data if required to do so by law or in response to valid requests from public authorities, such as a court or a government agency.
2.3 Business Transfers
If we undergo a business transfer, such as a merger or acquisition, your data may be transferred as part of the business assets. We will notify you of any changes to our privacy practices if this occurs.
2.4 Protection of Rights
We may disclose your data if necessary to protect our rights, privacy, safety, or property, or those of our users, employees, or others.
3. Your Rights and Choices
3.1 Access and Correction
You have the right to access and correct your data. You can update your account details or contact us to request access to the personal data we hold about you.
3.2 Data Deletion
You have the right to request the deletion of your data, subject to certain legal exceptions. You can contact us to make such a request.
3.3 Marketing Preferences
You can manage your marketing preferences by following the unsubscribe instructions in our marketing communications or by contacting us directly.
3.4 Data Portability
You have the right to request a copy of your data in a structured, commonly used format.
4. Data Security and Retention
We use technical and organisational measures to protect your data against unauthorised access, disclosure, or destruction. We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Service and updating the effective date.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Ragpiq Limited
- Address: 66 Nicholson Street, Brunswick East, VIC 3057, Australia
- Email: hello@ragpiq.com
Effective Date: 12 August 2024