You can delete your Ragpiq account and the personal data connected to it at any time: in the app, or by email if you'd rather not sign in.
Delete your account in the app
In the Ragpiq app
On your phone, or at www.ragpiq.com/dashboard:
- Open Settings and tap Account.
- Scroll to the bottom and tap Delete account.
- Tap it again to confirm. You're signed out straight away, your devices stop getting notifications, and you can't sign in again. We complete the removal of your personal data within 30 days.
In the Ragpiq Store app
If you run a shop on Ragpiq:
- Open the Settings tab and tap Advanced.
- Under Close your account, tap Ask us to close it.
- Tap Send request to confirm.
This sends your request to the Ragpiq team. Nothing is deleted straight away, and your shop stays open until we've been in touch. We'll email you to confirm, then close your account and complete the removal of your personal data within 30 days of your request. If you don't have the app to hand, you can ask by email instead (see below).
Once your account is closed, you can't sign in again and your devices stop getting notifications. Closing your own account doesn't by itself take down your shop page or listings, change the items sellers have left with you for resale, or close your team members' own accounts, so when we confirm your request, tell us what you'd like done with them.
Or request deletion by email
You don't need to be signed in to make the request this way. Email hello@ragpiq.com from the email address linked to your Ragpiq account, with the subject line "Account deletion request".
We'll confirm we've received your request, verify that the account is yours, and complete the deletion within 30 days.
If you only want some of your data removed (for example, old listings or messages) rather than your whole account, say so in your email. We can handle partial requests too.
What gets deleted
- Your account and profile details (name, email address, and any contact details you've added)
- Your uploads, listings, and item photos
- Your in-app messages and saved preferences
- Push-notification tokens registered by your devices
What we keep, and why
Some records are kept after deletion, but only for as long as the law requires:
- Transaction and payout records: to meet tax, accounting, and financial-reporting obligations.
- Consignment acceptance records: with personal details minimised, to meet our legal obligations around consigned goods.
- Fraud-prevention and safety records: if your account was involved in a dispute or was blocked, we keep what's needed to support our security measures.
If you have items on consignment
If you have items currently consigned with a partner store, we can't delete your account until those consignments have finished. The items are still yours, and we need your account to get them back to you. Recall or complete your active consignments first (or mention them in your email and we'll help you sort it out), then we'll complete the deletion.
More information
See our Privacy Policy for full details on how we handle your data, or contact us with any questions.