While Ragpiq’s automations are built for accuracy, errors can occasionally occur. They generally fall into two categories:
1. Missing Information Errors
Occurs when a listing doesn’t have enough data for accurate cross-listing.
- Often due to our AI not having enough confidence to tag certain item specifications.
- How to fix:
- Click the Error icon in your Automations tab.
- Update the required field(s) as prompted.
2. Automation Errors
Less common than missing information errors.
- Typically caused by incorrect tagging, such as wrong size or category.
- How to fix:
- Click the Error icon in your Automations tab.
- Correct the flagged field(s).
If Errors Persist
In the rare ~2% of cases where an error can’t be resolved through the steps above:
- Every listing (error or not) is saved as a draft in the respective marketplace.
- Open the draft in that marketplace’s Drafts section.
- Complete the listing manually using the prefilled data.
- Copy the link to the live listing and submit it manually in Ragpiq.
Final Note
Errors are part of the process, but as our system evolves, they continue to shrink.
If you encounter persistent issues, contact our support team via Email — we can’t fix what we don’t know about.