Ragpiq Store Terms

These terms are between you, the store, and Ragpiq Pty Ltd (Ragpiq). They cover the two ways items reach you through Ragpiq, what you owe Ragpiq and the sellers behind those items, and what Ragpiq owes you.

Where these terms name a clause of the Ragpiq Consignment Agreement, they mean the version published on 3 October 2026 (version 2026-10-03.1), or a later version that applies to the item.

When a seller uploads items to Ragpiq, the seller's agreement is with Ragpiq, under the Ragpiq Consignment Agreement (its clauses 1 and 2). An item Ragpiq places with you is one of those items. You take it from Ragpiq, hold it for Ragpiq and sell it for Ragpiq, and you answer to Ragpiq for it. Ragpiq answers to the seller.

You deal with Ragpiq about these items, not with the seller. You are shown the seller's first name, profile photo and suburb, and the photos, video and spoken answers the seller uploaded, and nothing more about them except as clause 9 of the agreement sets out. You use what you are shown only to sell the item or to hand it back.

Until an item you kept leaves Ragpiq for your shop, Ragpiq may take it back or offer it to another store.

A seller you bring to Ragpiq yourself, as one of your own customers, has their agreement with you, under the Ragpiq Consignment Agreement, with you as the Reseller (its clauses 1 and 29).

You are bound by that agreement for every consignment you take through Ragpiq: you make the offer, check the items in, set the Consignment Period, pay the seller, and answer to the seller for the items. Ragpiq provides the platform you use to do those things, and answers for providing it properly (clause 2).

Ragpiq's fee is a share of what you earn on items that come to you through Ragpiq, at the rate shown under Fees in your settings. On an item you sell on consignment it is a share of your commission, taken when you pay out the sale. On an item you buy from Ragpiq it is a share of the difference between the item's price and what you pay for it, charged when you check the item in.

There is no fee on your own stock, on your own consignors' items, or on a sale that earns you nothing. A change to the fee is shown under Fees before it applies.

Ragpiq offers you items in the Ragpiq Store app, a bag at a time, each showing the price you would list it at and either what you keep when it sells or the price to buy it. Each has a time limit, shown on it. Before it runs out you can keep an item, or pass on it, and a pass needs no reason.

An item you have not kept in time is offered to the next store, and you have not taken it. Items you keep are delivered to you (clause 6).

Once you keep an item, it comes to you, and you cannot cancel it from your list. If something is wrong with it, message Ragpiq, which can take it back before it leaves for your shop (clause 2). An item that arrives wrong can still be declined at check-in (clause 7).

Ragpiq delivers the items you keep to your shop, by van or by post, wherever you are in Australia. Ragpiq sets the delivery day and shows it in your Ragpiq Store app.

Ragpiq charges shipping for each seller's bag you keep items from, at the price shown before you buy them. The more items you keep from one bag, the less each one costs. It is added to your weekly debit once you check the items in. There is no shipping where Ragpiq has agreed that you collect your items yourself.

You check every item in through the Ragpiq check-in within 3 business days of receiving it, and the check-in records the date and time. For your own consignor, the record you make at check-in is the condition baseline (clause 8).

For an item Ragpiq placed with you, you confirm it, or decline it with a reason. A declined item goes back to Ragpiq, and you have not taken it. For your own consignor, if an item is not as described, clause 12 sets out what happens.

For an item Ragpiq places with you, the Consignment Period is 8 weeks. It starts when you check the item in, and its end is the seller's End Date (clause 16).

For your own consignors, you set the Consignment Period in your settings: between 8 and 18 weeks (8 weeks unless you choose otherwise), or open-ended. It starts when you check an item in.

Every item Ragpiq places with you on consignment carries a floor: the lowest price you may list it at. The floor is set from the item's Agreed Value, and the more an item is worth, the less may be taken off. It is shown on the item in your Ragpiq app.

On an item whose seller agreed to the Ragpiq Consignment Agreement at version 2026-10-29.1 or later, you may not lower the price at all in the first half of its Consignment Period, which is never less than 4 weeks from your check-in. The item shows the day discounts can start. If it sells below its price in that time, at your counter, on your website, on a marketplace or anywhere else, the seller is still paid their share of its price and you pay the difference, included in what you settle through Ragpiq for that sale.

Ragpiq may set an item's floor at its price. The item then shows no discounts, and any lower price is an ask to the seller, as below.

Otherwise, above the floor the price is yours to set. You may lower it when you like, and the seller is told about price changes once a week.

To list an item below its floor, you ask from the item, and Ragpiq asks the seller. The price stays where it is until the seller answers. If there is no answer within 7 days, the answer is no. If the seller agrees, the agreed price is the item's new floor.

A seller can no longer ask that an item is not discounted, or not below a price they name. Where you accepted such an ask before 2 November 2026, that price stays the item's floor. The seller may switch discounts back on at any time. You are told, and the earlier floor applies again.

The seller's minimum payout is their share of the floor, and it moves when the floor does. If an item sells below its floor without the seller's agreement, in your shop, at your counter or anywhere else, the seller is still paid that minimum and you pay the difference. The same applies where a marketplace fee would take the seller's payout under that minimum. The amount is included in what you settle through Ragpiq for that sale.

Ragpiq may raise an item's floor, and the item then shows the new floor. Ragpiq does not lower a floor without the seller's agreement.

This clause applies to every item Ragpiq places with you.

Ragpiq may offer you an item to buy rather than to hold on consignment. If you keep it, you buy it from Ragpiq at the price shown and it is yours. The price is charged to your saved payment method after you check the item in, on your weekly debit. An item you return to Ragpiq at check-in as not as described is not charged for.

You sell an item Ragpiq placed with you for Ragpiq, in your shop, on your own website and on marketplaces, under your own accounts (clause 9). For GST the seller is the supplier of the item, and you sell it for Ragpiq (clause 20).

You pay out each sale of an item Ragpiq placed with you through Ragpiq within 7 days of the sale. You can pay several sales at once, for example every Sunday, as long as each one is paid within its 7 days.

Ragpiq pays the seller their share, and what is not yours or the seller's is Ragpiq's. If a sale is not paid out on time, Ragpiq may pause new items to you under clause 16 of these terms and recover what is owed.

You hold each item Ragpiq places with you on consignment as Ragpiq's bailee (clause 10), and take reasonable care of it from the moment you receive it until it sells, goes back to Ragpiq, or is handed back to the seller or donated (clause 11).

If an item is lost, stolen or damaged in that time, you pay Ragpiq what Ragpiq owes the seller for it under clause 11. A difference between Ragpiq's count-in record and your check-in record is for you and Ragpiq to sort out, never the seller.

Neither you nor Ragpiq may keep an item, or refuse to hand it back, because money is said to be owed (clause 36).

You hold insurance covering the items in your possession against loss, theft and damage, for at least the total Agreed Value of the consigned items you hold, as clause 15 of the Ragpiq Consignment Agreement requires. You give Ragpiq the insurer's name and the policy number when Ragpiq asks, and Ragpiq may show that evidence to a seller who asks.

About a week before an item's End Date, Ragpiq offers the seller of an item Ragpiq placed with you a cash price for it, set by Ragpiq, and asks what should happen to it (clause 18). You are told the answer.

If the seller takes the cash price, you are offered the item first, at that price, for one turn in your Ragpiq Store app, and the item stays on sale with you meanwhile. If you buy it, it is yours, and the price is added to your weekly debit. If you pass, other stores are offered it. If another store buys it, you take it off sale and post it to that store with the label in your Ragpiq Store app (Wallet, Returned), at no cost to you, and mark it posted.

If the seller has it posted back, you post it with the label in your Ragpiq Store app, at no cost to you. On an item whose seller agreed to the Ragpiq Consignment Agreement at version 2026-10-29.1 or later, the seller pays $5 and Ragpiq pays the rest of the postage. On an earlier item, the seller pays the postage. If the seller donates it, you take it to a charity, then mark it donated in Wallet, Returned. If the seller collects it, you set it aside and hand it over as below.

If the seller has not answered by the End Date, Ragpiq tells you, and the item stays on sale with you until the seller chooses. Nothing is donated without the seller's say. A seller may also end a consignment early (clause 17), and you take the item off sale when told.

For an item Ragpiq placed with you, a seller collects it by showing the collection code Ragpiq gives them, and you hand it to the person who shows that code. An item set aside for collection is held for 14 days and then goes back on sale.

You may decide to stop selling an item before its End Date. Ragpiq then asks the seller under clause 18, at no cost to the seller for collecting it.

You and Ragpiq may photograph and describe the items to list, market and sell them, under the permission the seller gives in clause 26 of the agreement. Listings on marketplaces are published under your own accounts.

Ragpiq may pause new items to your shop if you miss your check-in or settlement obligations, if your saved payment method fails, or if Ragpiq reasonably believes items are at risk. Items resume when the matter is resolved.

You may stop using Ragpiq at any time. Within 14 days you hand every item Ragpiq placed with you on consignment back to Ragpiq and settle every sale not yet settled (clause 30 of the agreement).

For your own consignors, clause 30 of the agreement binds you: within 14 days you return their items at your cost or, with their agreement, hand them to Ragpiq or another partner store to carry on the consignment on the same terms.

Notices under these terms are sent by email to the address on your account.

A change to these terms applies to items offered to you after the change.

By keeping an item offered to you through Ragpiq, you agree to these terms as they stand on that day.

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.